Soreluna Floor Lamp

Thank you for shopping with us at Arlo & Beam. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

1. What Products Can Be Returned

We accept returns for new and slightly used, defective or non-defective products. Final sale items cannot be returned. This includes gift cards, custom orders, perishable supplies, clearance items, and opened personal hygiene kits.

2. Return Timeframe

Returns are accepted within 30 days of delivery.

3. Item Condition Requirements

To be eligible for a return, items must in their original packaging, with all tags and accessories included.

4. How to Start a Return

To initiate a return, contact us at info@arloandbeam.com with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged or incorrect.

6. Refunds

Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

7. Restocking Fee

If you ultimately decide to return the item, you must ship it back to the return warehouse address we provide and pay a restocking fee equal to 15% of the actual total order amount.

8. Order Cancellation

• Within 48 Hours: You can cancel an order within a 48-hour window of order placement without penalty, unless it is a custom item (special order processing fees may apply).
• After 48 Hours: If you wish to cancel your order after more than 48 hours for objective reasons (such as a change in design), you are required to pay a handling fee of 5% of the actual order amount. If your product is made to order/customized, a handling fee of 40% of the actual order amount will be charged.
• Shipped Orders: If your order has already shipped (even if under the 48-hour window), it cannot be canceled or rerouted.
• How to Request: To request a cancellation, please email us at info@arloandbeam.com and include your name, address, order number, items to be canceled, and the reason for your cancellation.
  

9. Product damaged upon arrival.

Please take photos of the outer packaging and the damaged parts and send them to info@arloandbeam.com within 15 days after your order is delivered. We will evaluate the situation and arrange for a replacement or a refund.

10. Contact Information

If you have questions about your return, refund eligibility, or how to begin the return process, contact us at:

Phone: +1 (720) 840-5179

E-mail: info@arloandbeam.com

Address: 6060 Castello Dr, San Jose, CA 95120 United States